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Overview
🧾 Refund & Return Policy
Effective Date: October 2, 2025
Brand: OwlForge Apparel
Contact: owlforge.info@gmail.com
🚫 All Sales Are Final – Mostly.
Every OwlForge piece is made with care, detail, and often custom-built based on your selections. As such, all sales are considered final — especially for items customized with your own designs, names, logos, or uploaded artwork.
✅ Acceptable Returns (Rare Cases)
We will only accept returns or issue refunds if:
- You received the wrong item (e.g., different size or color than what was ordered)
- The product arrives damaged or defective
- We decide, at our discretion, that your case qualifies
Photos of the product will be required for review. If approved, we’ll either replace the item or issue a store credit — not a full refund unless absolutely necessary.
📦 Return Process (If Approved)
- Contact us at owlforge.info@gmail.com within 7 days of delivery
- Include your order number and clear photos of the item
- Wait for our team to evaluate and authorize the return
- Ship the item back (you cover return shipping unless it was our mistake)
- Upon inspection, we’ll issue a replacement or store credit
❌ No Refunds or Exchanges for:
- Incorrect sizing (please refer to our size guides)
- “Change of mind”
- Upload errors or typos in user-submitted artwork
- Washed, worn, or damaged goods (unless it arrived that way)
🛡️ Custom Means Commitment
Custom items — including shirts, hoodies, hats, patches, and anything personalized — are non-refundable once printed or processed.
🔄 In Short
We treat you with respect and fairness. In return, we ask that you double-check your orders, files, and sizes before completing your purchase.
If there’s ever a real issue, we’ll take care of it. But if it’s not our fault… we win.
— The OwlForge Team 🦉
“Forged to Order. Worn with Purpose.”